Return and Cancellation Policy

Cancellation policy & cancellation form

A. Cancellation policy


Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us (Vageler & Christiansen GmbH, Niels-Bohr-Ring 12 a, 23568 Lübeck, Germany, Tel.: +4945132055, Fax:

+494513205529, e-mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

You can also download the sample cancellation form or another clear declaration from our website and fill it out and send it electronically. If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by e-mail).


To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.


Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.


You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods. The direct costs of returning goods which, due to their nature, cannot normally be returned to us by post (forwarding goods) are estimated at a maximum of around 60 euros for each such item.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. 

Exclusion or premature expiry of the right of cancellation

The right of cancellation expires prematurely for contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

General information

Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

Please do not return the goods to us freight collect.

Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

effective exercise of the right of cancellation. 

B. Cancellation form

If you wish to cancel the contract, please complete this form and return it to us.

Template as PDF file,

or copy the text into any programme and fill it in:


Vageler & Christiansen GmbH Niels-Bohr-Ring 12 a

23568 Lübeck Germany

Fax: +494513205529


I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)


Ordered on (*) / received on (*)         


Name of the consumer(s) 

Address of the consumer(s)

Signature of the consumer(s) (only in the case of notification on paper)


(*) Delete as appropriate Translated with (free version)

Senast betraktad